You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We may also request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:

City Cloud
Cell Phone & Computer Repair St. Clair
1382 St Clair Ave West
Toronto, ON, Canada, M6E 1C6
Phone: 416 588-3019

If you are unhappy with anything you have purchased on our Website, you may do the following:

(Please note that all accessories, audio, video, computers, laptops, tablets, eReaders, Smart Home, phones and parts can only be returned within 14 days of purchase) in saleable condition in its original packaging for a full refund or replacement.

Restocking fees

The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. ( Up to 30% of item's price ) 

Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund.

Get a return label

Terms and Conditions

Please complete the form below to request an RMA number.

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